Refund policy

Our quality promise

Every Copyfast order is made for you, one piece at a time. We take pride in our work and in the people who wear it, and we want you to receive the right garment, made well. If we make a mistake, we make it right.

If something is wrong with your order

Contact us within 14 days of delivery with your order number and clear photos of the item. If the problem is a production error on our side, we will reprint or re-stitch the item at no charge for the item itself. Production errors include:

The wrong garment, color or size compared with what you ordered
A print or embroidery that is clearly misplaced compared with the preview you approved
A defect in the garment or decoration, such as a damaged item, a peeling print or loose stitching on arrival

Reprints are our standard remedy. Where a reprint is not possible, we may offer store credit or a refund at our discretion.

Artwork and previews

Your order is produced from the file you upload and the placement you approve in the preview. Reprints and refunds do not cover results that come from the artwork itself, including low-resolution or blurry files, thin lines or small text that do not reproduce, colors that look different on screen than on fabric, backgrounds left in the file, spelling or layout as submitted, or a placement and size you approved in the preview. Small variations in placement, size and color between pieces are a normal part of made-to-order decoration.

If you would like protection here, ask for design assistance before you order. Our team will check your file, prepare it for printing or stitching, and confirm it with you. Orders prepared with design assistance are covered if the artwork does not reproduce as confirmed.

Embroidery

Embroidered items are final sale and are not eligible for refunds. Embroidery turns your logo into stitches, so fine detail, gradients and very small text are simplified. If an embroidered item arrives with a stitching error on our side, we will re-stitch it under the quality promise above.

Returns

Because every item is customized, we do not accept returns or exchanges for sizing, color preference, or a change of mind. Please check sizes, colors and quantities before you order. If we ask for an item to be sent back before a reprint or refund is issued, return shipping is paid by the buyer. Original shipping charges are not refundable.

Cancellations and changes

Orders go into production quickly. Contact us as soon as possible if you need a change; once production has started, an order cannot be changed or cancelled.

Lost or damaged packages

If tracking shows no movement or the package arrives damaged, contact us within 14 days of the expected delivery date so we can open a claim with the carrier and get a replacement moving.